Providing health coverage of approximately 1.8 million Virginians per year, Trigon Blue Cross Blue Shield is a name in the field of health insurance in America. This company maintains one of the largest employees, around 4,000 full time employees. Smongst the large number of employees in Trigon Blue Cross Blue Shield, 1,100 are engaged in medical claims processing and customer service in the Richmond facility.
Trigon Blue Cross Blue Shield maintain s a good market position and to maintain that and also to gain more competitive advantage, Trigon has investigated new advanced technologies. It also helps in improving turn around for medical claims processing.
Trigon Blue Cross Blue Shield uses OPEN/image and OPEN/workflow technology for the automation of its Health claims processing. The seven Strategic Business Units and approximately 65 associated Dedicated Service Units of Trigon Blue Cross Blue Shield are supported by the Health Claims processing.
The health claims processing system provides access to over 12 million documents electronically. The health insurance claim is only two pages in length. Trigon Blue Cross Blue Shield, like other health insurers pays interest on outstanding claims of more than 15 days and according to law and regulatory requirements.
Trigon Blue Cross Blue Shield provides additional levels of customer satisfaction. They offer virtual offices or workstations with Customer Service Representatives at the Commonwealth of Virginia. The telecommuting has provided Trigon Blue Cross Blue Shield the opportunity to deliver additional level of customer satisfaction.
Trigon Blue Cross Blue Shield aims in using telecommuting in a bigger way to expand the home-based claims processing.
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